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The 800 number is one of the benefits of buying a 170 instead of a 2100. The support group is a customer advocate and has a lot of power to affect the service group. I find that calling the 800 number for the support group (not the repair group) is much more likely to result in a satisfactory ending. Ultimately they gave me a new camera when they couldn't fix the RFI problems (no, that didn't fix it either, it is a design problem). Like the time they ruined the back focus on my PD150 so I had to send it back. I've made out famously with Sony but when I know it is a minor repair, Armato's always gets the cameras.Īnd by the way, Sony Repair, as you found out, are terrible at customer relations and frequently get things mixed up. I think they bent over backwards to accommodate you even though you agreed to their terms by shipping them the camera. Had they replace $1,000 worth of parts you wouldn't be complaining, Richard. When you agreed to the flat-rate repair you took your chances. No, the flat-rate repair has always been in place. I should have the cam by next week to see if everything works. I could easily speculate that Sony is turning a pretty profit for making defective cams. The flat rate charge is more to sony's advantage than it is to the customer and I find that to be highly alarming. My biggest gripe is lack of clarity Sony has in telling and showing a repair estimate to the customer. I wonder if the flat rate charge for repair came after 2004, after the call back on the CCDs. I complained at least 4 times to Sony on the phone to 3 different people before I got the manager and he saw my point.Īll in all, this is just a sign of the times. So if anyone is unhappy about a repair definitely call and explain many many times because in the end there is light at the end of the repeat complaining tunnel. I can pick up the cam from the Sony site directly, so I don't see why I am being charged for shipping, but I will leave well enough alone. The price of the repair is $210 instead of $605 including the shipping. The price of the repair had been reduced by Sony. Should I complain to Sony repair about these grievances? I've dealt with Armatos and it was nothing like this. I also have never received and itemized list of the exact repairs.ĭo I have right to be unhappy with this, or is this acceptable repair behavior? Can't Sony hire a 2nd person to do this work? Afterall, charging a flat rate, they should have more than enough money. Example the person who takes the CC info was not there at 3pm the other day, so I had to call back the next day to give the info because they only have one person there to takee the info. The Sony repair center works like a small company. This flat rate charge is a ripoff and I don't know why, we, the customers have to put up with it. It is my belief that Sony is doing this to make some money to cover their losses because of the recall. I am very unhappy they charged me $600 to fix a defective cam just because they cleaned the heads and replaced a washer.

The repair center is anything but professional.